Legal
Refund Policy
Last updated: July 2026
The short version
| Situation | Refund? |
|---|---|
| Order paid but not yet delivered / started | Full refund |
| Order already delivered | Not refundable |
| Wrong details provided by you, delivery attempted | Case by case |
| Boost cancelled part-way through | Not refundable — exceptions at our discretion, depending on the game and service |
| Account purchased and credentials revealed | Not refundable (7-day cover applies instead) |
How to request a refund
- Reach us with your order number — open a ticket on the support page, message us on Discord.
- Tell us what went wrong — screenshots help.
- Requests are typically reviewed and processed within 3–5 working days. Approved refunds are returned to your original payment method via Stripe, which can take a further 5–10 business days to appear on your statement.
Account cover
Purchased accounts include 7 days of cover from the moment of delivery:
- If the account is banned within those 7 days, we'll provide a service on that account free of charge to make up for it.
- If the account is inaccessible due to a fault on our side (wrong credentials, recovered by a previous owner), we replace it.
Cover only applies if you changed the password and email immediately after delivery, as instructed at handover.
Chargebacks
Please contact us before disputing a charge with your bank. Chargebacks filed without contacting support first will lead to permanent suspension of your store account, and we will contest disputes with delivery evidence.